We are committed to looking after your data with all the care you would expect, and of course in accordance with the relevant legislation. This privacy notice describes the data we collect and what we do with it. 

Contact details

Please get in touch with us at team@undergroundrunclub.co.uk if you have any questions, or you wish to exercise any of your rights.

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details

• Addresses

• Date of birth

• Purchase or account history

• Payment details

• Health and safety information

• Account information

• Website user information

• Photographs or video recordings

• Information relating to compliments or complaints

We also collect or use the following special category information to provide services and goods, including delivery. Health information is subject to additional protection due to its sensitive nature.

We collect or use the following information for service updates or marketing purposes:

• Names and contact details

• Addresses

• Marketing preferences

• Recorded images, such as photos or videos

• Purchase or viewing history

• Website journey information

• Records of consent, where appropriate

We collect or use the following information for research or archiving purposes:

• Names and contact details

• Addresses

• Recorded images, such as photos or videos

• Purchase or viewing history

• Website and app user journey information

• Personal information used for the purpose of research

• Records of consent, where appropriate

We collect or use the following information to comply with legal requirements:

• Name

• Contact information

• Health and safety information

We also collect or use the following special category information to comply with legal requirements. Health information is subject to additional protection due to its sensitive nature.

We collect or use the following personal information for dealing with queries, complaints or claims:

• Names and contact details

• Address

• Payment details

• Account information

• Purchase or service history

• Customer or client accounts and records

• Financial transaction information

• Information relating to health and safety

• Correspondence

We also collect the following special category information for dealing with queries, complaints or claims. Health information is subject to additional protection due to its sensitive nature.

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information.

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.

• Your right to erasure - You have the right to ask us to delete your personal information.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.

• Your right to object to processing - You have the right to object to the processing of your personal data.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us.

• Your right to withdraw consent - When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Legal obligation - we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.

• Legitimate interests - we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. We collect personal information in the interest of participants' safety at our events.

• Vital interests - collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.

Our lawful bases for collecting or using personal information for service updates or marketing purposes is consent (as above).

Our lawful bases for collecting or using personal information for research or archiving purposes is consent (as above).

Our lawful bases for collecting or using personal information for legal requirements is legal obligation (as above).

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims is legal obligation (as above).

Where we get personal information from

• Directly from you

• Publicly available sources

How long we keep information

We keep your personal data for as long as you have an account with us, or as long as it is necessary to fulfill our services to you, and to comply with legal, accounting or reporting purposes.

At the end of this period, your data will, if necessary, be archived for a period not exceeding the legal limitation periods or the applicable archiving obligations or for the duration of the proceedings in the event of litigation.

Please note that we keep data relating to results published on our website indefinitely, which you have a right to request to anonymise.

Who we share information with

Others we share personal information with:

• Health care providers

• Organisations we need to share information with for safeguarding reasons

• Professional or legal advisors

• Organisations we’re legally obliged to share personal information with

• Emergency services

• Publicly on our website, social media or other marketing and information media

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113 I Website: https://www.ico.org.uk/make-a-complaint